Mary Aikenhead Centre
The Mary Aikenhead Centre, an in-patient unit within St Margaret of Scotland Hospice, provides compassionate care to those living with complex medical and nursing clinical needs.
Admission Criteria and Referrals
Admission to the Mary Aikenhead Centre is appropriate for individuals with complex clinical care needs and who have been assessed as requiring 'hospital-based care.' Referrals for admission are initiated by NHSGGC South Sector Medicine for the Elderly Consultants.
Holistic Care and Support
The multi-disciplinary team at the Mary Aikenhead Centre is highly skilled across various domains, including physical, emotional, spiritual, and social aspects of care. The centre emphasizes the importance of supporting family, carers, and friends throughout the patient's stay.
Comfort and Beautiful Surroundings
The Mary Aikenhead Centre is designed to foster comfort and a sense of calm for patients. The facility is surrounded by beautiful gardens, promoting positivity and well-being. Each room has patio doors leading to a private patio area.
Inside the rooms, patients will find a profiling bed, which may include a pressure-relieving mattress if required, a comfortable armchair, wardrobe, drawers, and storage facilities. Entertainment is available through a TV/DVD player, and multiple electrical points are provided for specialized equipment and personal devices.
Staying Connected with Loved Ones
Patients are encouraged to bring their personal devices, such as Alexa or Google Home, for music and entertainment to stay connected with the outside world, family, and friends. Personal accounts may need to be created for access to personalized programs and music, and the hospice staff can assist with this process. All personal devices undergo Pat Testing by the Hospice Maintenance Team before use.
En-suite Facilities and Shower Chair
All en-suite facilities in the Mary Aikenhead Centre are equipped with a roll-in shower room, washbasin, and WC. A comfortable shower chair is available to support the easeful transfer from bed to shower.
Activity-based Programme and Inclusive Care
The centre offers a sessional activity-based program facilitated by the Hospice Therapy Team. Patients who have difficulty leaving their bed or room can still participate in various sessions delivered at the bedside. The program includes Virtual Reality (VR) experiences, Complementary Therapies, gentle exercises like chair and bed Yoga, guided relaxation, Life Story Journaling, letter writing, arts and crafts, games, and access to a library service with a selection of books, including audible books.
Dedicated Hospice Team
The Mary Aikenhead Centre is staffed by a dedicated and highly skilled team, including a Consultant in Medicine for the Elderly, a Specialty Doctor specializing in Medicine for the Elderly, Senior Nurses, Registered Nurses, Auxiliary Nurses, Social Worker, Physiotherapists, Occupational Therapists, and Therapy Assistants. The Ward Hostess plays a crucial role in ensuring catering needs are met throughout the day.
Emphasis on Emotional, Psychological, and Spiritual Wellbeing
At the heart of all care and support is the emotional, psychological, and spiritual well-being of each person. The Hospice Pastoral Care Team provides visitation and support, irrespective of a person's faith, as the hospice embraces an inclusive approach.
Palliative Rehabilitation Approach
The Hospice Team is dedicated to improving the quality of life for each individual. Detailed assessments are conducted to identify complex or hidden symptoms, with the goal of correcting or reversing underlying factors. The focus is on helping individuals be the best they can be and feel as well as possible for as long as possible.
Personalized Care and Goal Setting
During a patient's stay, the Hospice Team collaborates with the individual to establish a personalized program of care and support based on their goals and aspirations. Whether it involves simple activities like enjoying a meal or a cup of tea, bathing, or planning a short visit home, the hospice supports each achievement, recognizing that every moment matters.
Involvement of Family and Friends
Family and friends are encouraged to actively participate in the patient's care during their stay at the Inpatient Unit. The Hospice Team accommodates any wishes of patients to go out during the day and return in the evening, offering unwavering support in all aspects of care.
The Mary Aikenhead Centre is committed to providing comprehensive, person-centred care, ensuring the comfort, well-being, and dignity of each individual in their care journey.
Frequently Asked Questions
The Hospice Team encourage everyone to pack small items and personal belongings which will foster comfort and calm.
In addition, everyone is encouraged to pack toiletries of choice, nightwear, underwear, outdoor clothing (fleece, cardigan or zipper hoodie), comfortable and well-fitting shoes, and loungewear to ensure comfort and cosiness when outside. The Hospice Gardens are beautiful and have been created with peace in mind. Whether someone can be out of bed or not, spending time in the Hospice Gardens is recommended.
When packing devices, we recommend all chargers are packed too. Once Pat Testing has taken place, devices can be safely used. The Hospice Team will ensure all devices are charged overnight ahead of each new day to assure seamless connectivity. We encourage all to connect with family and friends via Facetime if possible and the Hospice Team are happy to encourage and facilitate this, most especially to say good morning and good night.
The Hospice Garden Room Catering Team provide all meals, tea, coffee, soft drinks, aperitifs, and small snacks, such as fruit, yoghurts, custards, creamed rice puddings, smoothies, ice-lollies, sandwiches, crisps, biscuits and cakes.
Breakfast is served form 0800, however if a later breakfast is preferred, this can be arranged with the Ward Hostess. Lunch is served at 1300 and supper 1800. Between times, there are small snacks and drinks available. Tea, coffee and cold drinks are served throughout the day, mid-morning, afternoon tea and evening. Warm milk drinks such as hot chocolate, Horlicks or Ovaltine are served late evening prior to sleeping.
Aperitifs are served as and when preferred, and whilst the Hospice will have a selection of wines, beers and spirits available, those who have a preference of alcoholic beverage are encouraged to pack this for personal use. All alcohol is stored in a central drinks trolley and served in the evenings by the Ward Hostess and when requested.
For those who are able to be out of bed, the Hospice Garden Room restaurant is a wonderful environment to spend time with family and friends. The Garden Room menu changes daily and serves breakfast, lunch, afternoon tea and supper. A selection of speciality tea, coffee and cold drinks are available alongside sweet treats baked by the Hospice Pastry Chef.
In general, family and friends are welcome to visit the Hospice between the hours of 1500 to 1700 and 1900 to 2000.
Visiting for family and friends is shaped around personal care episodes and mealtimes. The timing of visiting is discretionary, as often, if families wish to participate in mealtime or if someone is unwell, the timeframe of visiting may change.
Please speak with the Nurse in Charge of the Inpatient Unit to discuss further if you wish to visit out with the suggested timeframes, as we recognise a visit from family and friends can make all the difference in the world.
St Margaret of Scotland Hospice has a ‘No Smoking Policy’ which alludes to patients, staff, family, friends and any visitors to the Hospice.
For those staying in the Hospice, it is important to know all rooms are supplied with piped oxygen. All smoking materials are prohibited.
All questions should be directed to the Nurse in Charge.
Pharmacological supplies supporting the medical management of someone’s care will be supplied by the Hospice. If other medications are currently being utilised, for example over the counter medications or CBD oils, please share this information with the Hospice Team to ensure all safety parameters are considered.
As all drugs/medications have both contraindications and side effects, the Hospice Team would prefer to have an awareness of other drugs in use, to ensure all prescribed treatments are considered and planned in a safe and effective manner.
For those where English is not the first language, the Hospice Team will be delighted to contact and work in partnership with NHS Greater Glasgow and Clyde Interpreting Services.