Get in touch
We are always here to help if you have any questions or want to know more about our services. Get in touch with us by phone, make an enquiry and find out how to get to St Margaret of Scotland Hospice.
Main Reception
T: 0141 952 1141
Available: 24 hours, 7 days a week
Fundraising
T: 0141-435 7018
Monday to Friday 9am to 5pm
e: fundraising@smh.org.uk
Education Centre
T: 0141-435 7017
Monday to Friday 9am to 5pm
e: education@smh.org.uk
Need to get in touch with a patient?
You may also contact your relative directly at their bedside. Please ask the Ward Staff to provide you with the bedside telephone number.
You can also email the Hospice on office@smh.org.uk
How to find us
Our address is:
St Margaret of Scotland Hospice, East Barns Street, Clydebank, G81 1EG
By Train
Travel from Glasgow Queen Street or Glasgow Central Station or Helensburgh to Yoker Train Station. We are 5 minutes walk from the Station.
(Please note most trains from Glasgow Queen Street to Yoker, require you to change at either Hyndland or Partick Stations).
By Bus
From Glasgow take the No.1, No.2 and No.6 to East Barns Street or from Helensburgh take the No.1.
By Car
Hospice postcode is G81 1EG for your sat nav. There is an abundance of free car parking on site.
Visiting the Hospice
We very much appreciate your support in keeping our patients and our staff safe. We welcome visitors to the Hospice. If you are feeling unwell or have any symptoms of illness, we kindly ask that you postpone your visit until you are feeling better. This helps ensure the well-being of our patients and staff.
There is no limit to the number of visitors who may attend on any given day but we ask you to continue with a maximum of two visitors at a time in each room. Visiting is between 3-5pm and 7-8pm but we are happy to discuss visiting out with these times.
The Hospice has a No Smoking Policy and you cannot smoke (or vape) within the Hospice or Hospice Grounds.
How you can help us improve our service
We welcome comments regarding the service we provide and will use them to help improve our service. If you have any comments or are unhappy with the service, please let us know. We can put it right.
Director of Clinical Services
St Margaret of Scotland Hospice
East Barns Street
Clydebank
Glasgow
G81 1EG
Telephone
0141 952 1141
Should you complain, we will reply to your complaint within seven working days of receiving it. If we cannot deal fully with your complaint within seven working days, we will inform you, explaining why and indicating when you may expect a full reply.
If you are not satisfied with the response to your complaint, you can telephone or write to the Hospice Administrator or Chief Executive, at the address above.
We will regularly ask patients, relatives and carers what they think of our service by completing our user satisfaction questionnaire, and act on what they tell us. To share any information at any time, please speak to the Senior Manager on Duty or the Hospice Administrator.
Regulation of Care
If you are dissatisfied with the service in the Hospice, you may complain directly to Healthcare Improvement Scotland.
Programme Manager
Healthcare Improvement Scotland
Gyle Square
1 South Gyle Crescent
Edinburgh
EH12 9EB
Telephone
0131 623 4342